Contact/Call Centre Customer Service

Kelly Services are a large multinational organisation that has been servicing the employment needs of Australian Companies and candidates for the past 25 years.

We are currently working with a leading Telecommunications solutions provider that is located in PRESTONS, and are currently seeking 2 X Customer Service representatives to join their busy Customer Service Centre ASAP.

To qualify for this role please see below for the necessary requirements

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

– Deal with incoming customer calls, correspondence and enquiries, including account queries, and the processing of orders and payments. These customers may be external or internal, domestic or commercial.

– Liaise with customers, dealers and suppliers’ contractors, retail outlets as required & Adhere to and communicate to customers and staff alike

– Reconcile cylinder contractors daily delivery sheets and any resulting work on customer accounts

– Take overflow calls from other centres and liaise with other centres regarding customers.

QUALIFICATIONS / EXPERIENCE:

– Demonstrated relevant clerical / secretarial and administrative experience.

– Experience taking 50+ calls per day within a call centre environment

– Previous Customer Service experience – good level of understanding, tolerance and commonsense with people is essential.

– Previous experience in invoice queries, payments, payment plans, invoicing, reconciliation
Accurate data entry

– Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus.

– Sound and relevant computer and keyboard skills (including proficiency in data base entry).
Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.

If this role sounds like you – then click APPLY NOW!
If you require any further information please email [Apply online] – Please note that only SHORTLISTED candidates will be contacted within the next 24-48 hours.

Customer Service Representative

Great opportunity for a recent business gradudate who would like to be responsible for incoming enquiries and orders whilst also supporting the broader operations team.

This highly specialised industry of sailboat hardware requires a personal interest and openness to developing a deep understanding of purchasing and logistics.

Key tasks and responsibilities will include but not be limited to:

– Taking inbound calls and processing varies sized orders.
– Monitoring and actioning two email accounts.
– General reception duties; assisting visitors and transferring calls.
– Data enter customer details, enquiries and orders.
– Creating reports, presentations, taking minutes and arranging functions.
– General Office maintenance duties.

Intermediate experience in MS Office is required for this opportunity. Any experience with Microsoft Dynamics or SharePoint would be highly advantageous.

You may be a recent Graduate or perhaps currently working in a marine focused retailer, what is most important is:

– Your affinity to sailboats hardware and interest for a multilayered customer service role.
– Real go-getter who is keen to tackle anything that comes in front of them
– Excellent multitasking ability.

This global company is invested in your growth and development and is renowned for its success and long-standing team members. If keen to explore please apply right away with a covering letter addressing your experience/interest in sailboats.

For further information please call …… Jacob Green – Consultant

Customer Service Assistant – Warehouse – TEMP

The Client

This leading transport and inte
ational logistics provider offers complete supply chain solutions through a strong global and local network of offices.

The Position

You will be accountable for:

– Resolving and responding to customer queries in a timely manner and investigating stock/delivery discrepancies
– Liaising with inte
al/exte
al stakeholders and transport companies
– Ensuring deliveries are made within agreed time frames
– Maintaining customer records

The Requirements

To be successful in this role you require:

– Previous experience within a transport, logistics or warehouse environment is essential
– Exceptional communication skills both written and verbal
– Working knowledge of Warehouse Management Systems, TMS or other associated databases will be highly regarded
– Excellent customer service and problem solving skills

On Offer

– Career stability and opportunities
– Weste
Suburbs location
– TEMP to permanent – Start ASAP

For further information regarding this and many more in freight, customs and logistics with frmSTAFF please contact Andrea Hunter on …… or visit our website http://www.frmstaff.com.au

customer service advisor

Aurora Energy is a Tasmanian-owned and operated energy retailer that is passionate about making a difference for its customers and the Tasmanian community by delivering practical energy choices and offering customers greater control over their energy use.

To complement the current teams, Aurora Energy has a number of excellent opportunities for outstanding Customer Service Advisors to join the contact centre to gain valuable experience in a fun and supportive environment.

As one of our highly valued Customer Service Advisors, you will be responsible for assisting our customers with a variety of calls and enquiries in a fast paced work environment. These ongoing opportunities may be offered on a variety of terms and hours (full time, part time, flexible) working during a span of hours from 8am to 6pm, Monday to Friday.

With comprehensive in-house training and a great working environment, what are you waiting for?!

To be considered for these positions you will have the following skills and experience:

– A passion for excellent customer service ideally within a call centre environment
– Can-do and supportive attitude with the ability to work effectively in a team environment
– Strong computer skills with the ability to accurately input data into information systems
– Highly effective communications skills with the ability to resolve customer queries and complaints in a professional and timely manner
– Empathy to customer needs with the ability to work under pressure
– Ability to build rapport within both your own team and throughout the organisation

As part of the recruitment process, candidates will need to complete an online survey which will be sent via email after the application has been received.

Key dates for applicants

Applications must be received by Tuesday August 15th 2017.

Candidates must complete the online additional information survey within 48 hours of receipt from Randstad.

Pre-assessment telephone interviews will commence on Wednesday August 9th 2017.

Assessment Centres will be held on Tuesday 22nd and Wednesday 23rd August 2017. To be considered for these roles you must be available to attend a 4 hour centre on one of these dates.

Successful candidates must be able to commence employment on 4th September 2017, subject to a satisfactory National Criminal History Check.

MR Delivery Truck Drivers – Whitegoods Delivery – Customer Focus!

ABOUT THE ROLE:
Working in teams of 2, you will be delivering whitegoods to residential and commercial sites throughout the Sydney region. Starting at Rosehill daily at 7.30am, you will be assisting the team to load the trucks before setting off on the daily runs. You will need to be able to use your muscles to unload whitegoods with the help of your team mate and deliver them to the excited customers.

– Offering 40-50 hours – Overtime Available
– Monday to Friday – 7.30am to 4.30pm
– Rosehill Depot
– $ 26.82 p/h + Overtime Rates
– No day is ever the same!

ABOUT THE PERSON:

– MR Truck Licence + Experience (12 months +)
– Physically Fit – You will need to be able to load and unload whitegoods from trucks
– You must have excellent communication skills and customer service skills
– Ability to undergo and pass a pre-employment medical and drug and alcohol test
– Clean Police Check and Licence History Check

Having previous fu
iture removal, delivery or warehouse experience would be an advantage but not essential.

APPLY?
If you tick all the boxes then don’t delay… CLICK THE APPLY BUTTON NOW!

A LITTLE ABOUT KINGS
The Kings Group are the market leaders in the Metropolitan Transport & Logistics market with offices across Australia and New Zealand. Kings was established with the ambition of providing the highest quality transport services. Service is paramount to our success, which has allowed us to become one of the fastest growing transport companies in Australia and New Zealand.

While working for Kings you will have:

– A dedicated Team Leader and supportive team
– On-going workplace training & safe working conditions
– Weekly pays & market pay rates
– Uniforms and well-maintained vehicles and equipment
– The Kings Commitment to safety through “Deliver Zero”

Customer Service Administrator

About the company:

Established in 1988, our client is a market leading contract management company located in Pyrmont. Due to rapid growth of the business they are looking for a new Customer Service Administrator to join their exciting team.

About the role:

Reporting to the Team Leader, you will have an amazing opportunity to step into a exciting role with full support and the ability progress your career. You will be responsible for the following:

– Preparing Quotations / Calculations;
– Liaising with all Customer Relationships;
– Assisting with phone / email enquiries;
– Database management via CRM tool;
– Assisting the Customer Service and Sales Team with adhoc duties; and
– Setting up clients in the database.

Skills & experience:

– Ability to quickly grasp the nature of the business;
– Outstanding communication and Customer Service skills;
– Good attention to detail;
– Excellent at time management and prioritizing;
– Ability to work under pressure; and
– Can work towards KPIS

Whats on offer?

With the business growing quickly now is an exciting time to come on board and join this young, dynamic team with benefits such as;

– Lucrative base salary;
– Your birthday off;
– Great culture amongst the team; and
– 457 Sponsorship available for the right candidate

Click on the APPLY button or contact Danni on ……

Danni-Elle Godfrey
……

T …… / Level 17, 9 Castlereagh Street
Sydney NSW 2000, Australia / boutiqueconsult.com.au

Sales and Customer Service Opportunities. No Industry Experience Needed!

Our client is an innovative, young and fun Sales & Marketing Company that prides itself on their ethics, community involvement and supportive culture. The client is on the search for motivated & hard working Customer Service Representatives to join their exciting and fast paced environment.

As an independent contractor you will engage with customers through face to face interactions, giving their clients the opportunity to promote their existing brand and showcase their latest products and/or services. You will display strong commitment to compliance and following procedures with the ability to resolve complex issues whilst providing an exceptional customer experience.

What they look for:

A energetic and vibrant personality
Competitive and Hard working
Great face to face communications skills
Well-presented and professional

If you have a background in Customer Service and a FUN yet focused personality, then you have what it takes to build a prosperous and enjoyable business venture for yourself.

What’s in it for you?

Uncapped Ea
ings: Uncapped commissions and incentives so you get paid what your worth
Education: develop your skills with product and industry training and challenge yourself
Fun: Enjoy working with like minded contractors and a friendly company culture
Travel: Australia wide travel opportunities

Our client is looking for like- minded people who want to push themselves; who are dedicated and self motivated to excel in the sales and marketing industry.

If this sounds like the direction you want to take your career, then we want to hear from you.

Don’t miss out on this fantastic opportunity! Apply today to be considered.

customer service representative

Our client is one of the largest and most recognized FMCG companies in the world. They are currently looking for a Support Team Member to join their dynamic team. Working in a fast paced environment you will be responsible for providing outstanding customer support. Experience in a similar role is a must as you will be managing a variety of enquiries either on the phone or via email.

In this role you will be responsible for:

– Answering customer enquiries professionally and promptly.
– Providing customers with quality product information and consumer support.
– Ensuring all calls are attended to within a timely professional manner.
– Managing and escalating customer complaints.
– Responding to customer email enquiries.
– Dealing with Issues from start to finish, essentially being ‘the middle man’

What’s in it for you:

– Working for a well recognized global organisation.
– Gain further experience in a customer support role.
– Ongoing training and development.
– Temp- Perm opportunity
– Fantastic hourly rate

Our client is looking to fill this role as soon as possible, so if it sounds like you please apply now.

If you would like to have a confidential conversation about this role please call Jennifer Fogarty on …… or alternatively please submit your application

sales & customer service, $60k

This company is a fast growing fintech leader in the market who are seeking a motivated and sales savvy Relationship Manager. This role is based in North Sydney and will see you become a pivotal part of their growth and success. You will be responsible for handling inbound and outbound calls and ultimately maintaining long term and positive client relationships. This role allows you to take ownership of your client accounts by assisting them from that initial contact through to settlement. Your sales ability in conjunction with your ability to adapt to a fast paced environment will be the key to success in this role. The Relationship Management Team is a highly successful and friendly team. This company also offers a supportive work environment driven to achieve excellence. If you are seeking a foot in the door to the financial services industry then this is a not-to-be-missed opportunity.

As a Relationship Manager you will be responsible for:

– Consistently and effectively managing the customer experience from the first point of contact through to settlement
– Maintaining long term and strong client relationships
– Demonstrate a sales focus and ability to convert sales leads
– Work closely and effectively with the Credit Team
– Ensure that you carefully and accurately assess eligibility of clients
– Adhere to and comply with all policies and procedures

Your skills and experience:

– You must have customer service experience
– Call centre experience is highly desirable
– Outbound sales experience is highly desirable
– Excellent written and verbal communication skills
– Lending experience and knowledge is a strong advantage
– Have a hands-on, proactive approach to work
– Be a team player!

Whats in it for you!

– Get your foot in the door and work for a leading and fast growing financial services company!
– Friendly, supportive and collaborative team culture
– Opportunities for career progression and development

If you are interested in this position please apply today. Also note that it requires permanent residency or Australian citizenship.

Please contact Anita Ivanoski on …… if you have any questions.

Senior Manager – Customer Analytics & Modelling – Ref No.1843046346

My client is a high profile financial services brand with a well established and rapidly growing customer analytics function. With a number of key strategic initiatives to be delivered two Senior Manager level positions have been released to the market. As a result we are currently looking for an experienced Customer Insights and Statistical Modelling Manager to join the business, drive the analytics roadmap and manage a team of experienced marketing analytics professionals leveraging a cutting edge SAS technical platform.

The responsibilities of the role will cover

– Develop and grow key relationships with senior stakeholders across marketing and product teams, developing an understanding of, and advising around, corporate growth strategy, planning against key deliverables and milestones.
– Provide thought leadership and strategic planning around the Customer Analytics roadmap, advising and prioritising key initiatives to improve customer acquisition, retention and overall value (i.e. Customer Lifetime Value, Next Best Actions, NPS/Customer Experience etc).
– Manage and mentor a team of Customer Insights and Modelling specialist taking full responsibility across all line management duties (i.e recruitment/induction, training/mentoring, development, retention etc).
– Ensure analytical best practices are worked towards with a major focus on analysing customer activity, this may include statistical/propensity modelling, segmentation, customer insights, customer experience (NPS), campaign analytics (inc control groups, experimental design and PIRs)
– Monitor and maximise the overall marketing campaign portfolio performance.

The successful applicant will come from a proven background managing analytically minded professionals in a data driven environment, where the focus has been to deliver strategic insights from large amounts of data. You will be able to demonstrate:

– Team management experience, that includes leading and developing strategic growth plans, technical infrastructure development projects, team growth and recruitment plans among additional team leading and management responsibilities
– Excellent stakeholder engagement experience with the ability to build strong relationships with senior directors across the business in a fast past environment.
– Experience working in a customer/marketing analytics best practice environment leveraging analytically techniques and concepts that may include but not limited to, Propensity Modelling (Churn/Acquisition/Cross Sell/Up Sell), Segmentation Analysis, Pricing Optimisation, Customer Lifetime Value Analysis, Next Best Offer Analysis, Significance Testing, Decision Trees, Neural Networks
– Technically strong with skills in SAS (SAS Base, SAS Macro, SAS E-Miner) and some of the following SQL (Teradata, Oracle, SQL Server etc), SPSS (SPSS Clementine, SPSS Modeller), Excel/Access/VBA, PowerPoint, R, Tableau, Qlikview etc

To apply for this position please send your resume to [Apply online]

With over ten years experience recruiting for the analytics community if this role doesn’t match your profile I am always keen to review your resume and discuss alternative opportunities with the analytics space. Key skills recruited generally lie within Insight, Analytics and Modelling across Marketing, Customer, Risk, Fraud and Web Analytics utilising SAS (SAS Base, SAS Macro, SAS E-Miner), SQL (Teradata, Oracle, SQL Server etc), SPSS (SPSS Clementine, SPSS Modeller), Excel/Access/VBA, PowerPoint, R, Tableau, Qlikview etc