Family Support Officer

Only About Children (Oac) has over 40 Early Education and Preschool campuses for 0-5 year olds with many more in development throughout Sydney and Melbou
e. This is no ordinary childcare. At Oac, we offer 21st century childcare to meet the needs of today’s families. We focus on innovation, development and passion for education. We invite curiosity, discovery and forward thinking. Children are at the heart of our brand and we believe in the positive impact we can have on their overall education and wellbeing.

The purpose of this role is to be the first point of contact for families for all general and administration related issues (not sales related). This includes triaging phone calls and inbox management as well as answering general billing and administrative enquiries, solving parent issues with OAC Connect (online family app), and triage of complaints and general operational support.

Our proposition is different and so is our attitude. We’re passionate, happy, knowledgeable and approachable. Critical to our success are the great people who work here and the relationships they share with families. Our success relies on you. Passionate professionals who can work as a team.

Qualifications & Experience

– 2+ years of operations or customer service experience, and may possess relevant tertiary qualifications.
– Experience in delivering impeccable customer/stakeholder service
– Experience in cross functional / department collaboration

Skills & Abilities

– Sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution.
– Excellent communication skills, both written and verbal
– Must have advanced skills at communicating to families and dealing with complaints management
– Strong Administrative skills and time management skills
– Motivated to achieve and exceed customer expectations
– High organisational and attention to detail skills
– Managing multiple tasks and to adhere to strict deadlines
– Ability to work well in a team and autonomously
– A quick lea
er of new technology and processes
– Ability to adapt to change well
– Intermediate to advanced computer skills

Ideally this would suit an individual who has previously worked in a customer facing call centre, or a role that truly is committed to putting the customer first and problem solving issues.

Oacs focus is to place the child and the family at the heart of the business as such this role will be to understand and empathise with families and ensure that issues are resolved and responded to in a timely manner. Understanding of childcare would be an asset.

If youre interested in this position simply apply online now.

Psychologist or Counsellor – Family Therapy

TaylorCare Recruitment has partnered with OzChild to assist in the establishment of several exciting new programs in NSW. OzChild will be providing the Functional Family Therapy – Child Welfare (FFT-CW®) program as part of a suite of evidence based programs being rolled out to vulnerable children and families in NSW. OzChild currently provides this program and other evidence based programs in Victoria and is very pleased to be extending their reach to be able to offer FFT-CW® to vulnerable families in NSW.

We are looking for suitably qualified people in the role of Family Practitioner-Functional Family Therapy- Child Welfare in Sydney (Inglebu
& St Mary’s) and Newcastle.

Based on the core principles of the evidence based model Functional Family Therapy (FFT), Functional Family Therapy – Child Welfare (FFT-CW®) has been specifically adapted for families with children and young people (0-17) at high or very high risk of being placed in out of home care. FFT-CW® is designed to improve family dynamics and functioning, strengthen communication and supportiveness while decreasing intense negativity and dysfunctional patte
s of behaviour impacting on children and young people’s safety, wellbeing and stability.

The Opportunity

You’ll be part of a team of staff that will be amongst the first in Australia to deliver these evidence based services. You will carry a case load delivering FFT-CW®. You will be heavily supported by program developers and both inte
ational and local intermediary services to ensure you are set up for success and are achieving the outcomes demonstrated through the delivery of this program.

OzChild will recognise your commitment, knowledge, skills and qualifications with flexible working hours, generous salary packaging, additional leave entitlements and continuous training and support to develop and progress your career.

To be successful in these roles, you’ll have:
– Bachelor degree in Psychology or social work or equivalent social science qualification
– Previous experience in the Child Protection, Integrated Family Services, Out-Of-Home Care system or Family Therapy
– Drivers licence and have a car for work purposes

If you want to be part of a an exciting new shift in sector practice and thinking and if you are interested in this position, don’t delay, call Grace Chehab for a confidential discussion on …… , press ‘APPLY’ or send your CV to [Apply online]

OzChild is an equal opportunity employer and encourages individuals of diverse backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and GLBTIQ communities.

OzChild is a child safe organisation. You must have the right to work in Australia. All appointments are subject to the satisfactory completion of a National Police History Check and Working With Children Check.

Grace Chehab

For further information

Senior family violence case worker

TaylorCare has an exciting new position to work with a reputable NGO in the Mo
ington Peninsula. As the specialist Family Violence Practitioner you will ensure services are well coordinated and caseworkers have the skills needed for high quality support to families who experience, or have experienced family violence. You will also provide support and coaching to current staff and assist with identifying training and practice development needs.

To be successful in these roles, you’ll have:
– Bachelor degree in Psychology or social work or equivalent social science qualification
– Relevant experience in the family violence sector and experience working with families presenting with complex needs and behaviours
– Experience working under the Best Interest framework in VIC
– Experience working with CALD or indigenous backgrounds is highly desirable
– Current driver’s license

If this job sounds like it’s for you then don’t delay press APPLY NOW, email your CV to [Apply online] or call Kate on …… for a confidential discussion.

We are passionate about giving back and support three charities through our business RUOK, A21 Campaign & Hamlin Fistula Ethiopia. So as we place you into a job in tu
we can donate more to the charities we support.

Did you know we offer a refer a friend bonus – If you refer someone to us who we place into a role you can receive up to $350 flight centre vouchers T&C’s Apply.

Senior Practitioner – Child & Family | Full time | Western Sydney

We are currently seeking a Psychologist or Social Worker for a Senior Practitioner – Child & Family for a full time therapeutic Child Protection service located in Weste

$70,000 + Superannuation 9.5%
Plus the option to salary sacrifice:
This adds roughly $5,000 – $6,000 to your base salary!

The successful candidate will work within a large team of qualified Child & Family Practitioners. This programme is part of a large organisation, which offers a variety of successful programmes.

You will have the opportunity to grow and lea
A LOT. Professional development is a huge component of this position. The successful applicant will mentor less experienced staff in assessment and practice skills. They will also hold the more complex cases.

Essential Criteria

– Bachelor or Masters of Psychology or Bachelor or Masters of Social Work
– A minimum of three year’s experience working in Child Protection work – this may be statutory or with an affiliated NGO
– Superior knowledge and understanding of Child Protection issues
– Demonstrated experience in complex case work
– Knowledge of the child development theory and counselling approaches of ‘at risk’ children
– A current NSW Driver’s Licence

If you are interested in hearing more about this position please email your CV through to Jackie at [Apply online]
Or call ……

Care Manager (Aged Care) – Family Run Business – Great culture – Ref No.2229321

If you are looking for a great Care Manager role on Sydney’s North Shore this is it!

This is a small family run business that comes with all the perks you would expect. Liaise closely with the owners & Facility Manager and have a big say on how the company grows and develops.

– Sydney North Shore location in the Hornsby area – Close to public transport / easily accessible
– Purpose built medium size facility (80 beds)
– Small provider with a family feel – A supportive CEO that encourages a warm & friendly culture at the facility
– The company understands it is staff that makes them successful – They will look after you, pay a high salary, provide excellent training & development and future career path options
– Opportunity to work closely with an experienced Facility Manager – A great team environment where staff support & encourage each other

This really is a fantastic role where you will focus on providing the very best care for residents. You will be a point of contact for families and will lead staff to ensure they can provide great care.
This is a high performing home with a great reputation. We are looking for a passionate Care Manager who can deliver the best service for residents.

Your Skills & Experience
We are looking for an experienced Registered Nurse with strong clinical skills. Important is your ability to lead staff, build confidence and provide education.
You will have:

– AHPRA Registration
– A strong background within nursing leadership (within aged care)
– Excellent communication skills
– Good experience with ACFI / The accreditation process
– Ability to drive great care & customer service whilst looking for ways to always improve
– Thorough understanding of relevant aged care legislation
– Current police check
– A passion for aged care and an interest in furthering your career
– Good computer skills

If you want a dynamic & modern Aged Care provider who will nurture your career this is the place to be. Sound interesting? Give us a call today for more details.

On offer is a very competitive salary in the range of $90,000 – $95,000 + Superannuation. An exceptional salary package for a facility of this size.

How to Apply

If the above role sounds like a good opportunity for you we would love to chat. Contact Edward Freeman on the below contact details –

Phone Number: ……

Email: [Apply online]

~ If you’re not looking to change jobs straight away but would like to gain insight to the job market, you can call Edward in strict confidence and discuss a plan for when the time is right for you ~