retail / group claims consultants

Through growth and the acquisition of new business a leading global financial institute is seeking experienced Retail and Group Claims Assessors to join their Life insurance arm based in the new thriving hub of Sydney.

This is an exciting opportunity to work for a supportive and recognised claims team where you will have opportunity yo expand your skillset and develop your career in Life Insurance. As a Group or Retail Claims Assessor you will be developing sound case management strategies in an effort to manage claims effectively. The key competencies for your role as a Claims Assessor:

– You will have a strong customer focus
– Exceptional written and verbal skills
– Problem Solving ability and attention to detail
– General understanding of life insurance principles and products
– General working knowledge of medical conditions
– A passion for helping other return to work.

Experience you will need to be successful:

– 2 Years plus group / retail claims experience
– Stakeholder management experience
– Experience with handling a portfolio of claims
– Exposure to Income Protection (for retail claims)
– Allied Health / Legal background / Occupational Therapy (desirable)
– Tertiary or relevant industry qualifications (desirable).

Whats for you?

– Supportive working environment
– Famed in-house culture
– Attractive salary and bonus scheme
– Exposure to the broader business
– Flexible working hours and work from home option
– Strong Technical and Rehabilitation team.

If you are highly motivated and driven then please get in contact with Richard on – …… or alternatively please feel free to forward a copy of your resume to [Apply online]

Sales Manager – e-commerce – online retail

Our Client

Our client is an iconic brand, with a high growth strategy, providing a broad range of online retail services.

A game changer in the market, they offer an excellent environment in terms of team culture, leadership and training, where you have the ability to fast track your career. They only hire top performers and as such, you get to surround yourself with a people at the top of their game, allowing you and your career to flourish.

The Role

Exciting opportunity exists for a Sales Manager – Merchants to manage a team of around 7 telephone based Account Manager’s, focused on new business. Your team will be contacting a range of merchandisers and suppliers and sign them up to the service.

You will guide and mentor the team, responsible for recruitment, training, mentoring and ensuring that they have the right tools to enable them to reach their targets.

The Sales Manager will be responsible for delivering new business growth and maximising revenue generation across selected product families, with full accountability for team performance and achieving business and financial objectives.

You will be highly analytical, with the ability to utilise sales and traffic data to identify opportunities and to help customers succeed. You will determine the potential of accounts and work with a range of inte
al stakeholders such as category to drive successful outcomes.

You will also have the opportunity to work on projects that will allow you to very quickly up skill and take your career to the next level

There will be a clear career path for high performers

The responsibilities of this role include:

– Manage and develop a team of up to 2-8 Telephone Account Managers to deliver new business
– Growth objectives – achieve business and financial objectives in selected categories
– Opportunities – identify opportunities to improve the business for all customers through scalable solutions and manage the roll-out of these solutions
– Act as the country lead for critical Account Management programs – presenting on performance (Quarterly Business Reviews), driving consistency
– Analyse – conduct deep dives to understand root causes of team performance and actions to accelerate growth
– Stakeholders – work closely with Category teams to identify category specific growth opportunities, presenting at Category monthly business reviews
– Improvement – identify and manage projects to improve customer experience, working closely with inte
al and exte
al teams

To be considered for the role you must have:

– Degree qualifications – Bachelor’s Degree in Economics, Business, Technology or similar required, Post-graduate education highly desirable
– At least 5-7 years of experience in management consulting, product management or sales management
– Successful track record in people management skills – mentoring, coaching and training
– Top notch written and verbal communication skills, with the ability to explain complex concepts simply
– Strong analytical skills (including advanced excel and database analysis), with the ability to problem solve using the data effectively
– Project management experience with the ability to work with a wide range of people at all decision-making levels.
– Ability to thrive in an ambiguous environment
– Commercially savvy, highly organised and results oriented
– Experience using or other CRM tool
– Customer focus, using creativity and initiative
– Experience in retail and/or a technology / eCommerce business preferred but not essential

This is a rare and outstanding opportunity to join the organisation at a time of significant change and growth, providing you with a front row seat to drive your career forward

All successful candidates will be subject to full criminal history and background checks

To be considered for the role send your details to [Apply online] or call ……

Only successful candidates will be contacted for the role

Retail Store Manager- Greenwood Plaza, North Sydney (Specialty Womens Fashion)

With it’s first store opening in Melbou
e, this much-loved premium fashion retailer has grown to having over 200 stores across Australia and New Zealand in under 20 years. Their success is driven by providing unparalleled shopping experiences to their loyal customers, as well as sourcing beautiful, unique and quality apparel pieces and accessories.

This retailer is proudly successful and continues to grow their shop front and online presence. The skies really are the limits!

We are searching for like-minded retail professionals who are hardworking, love customers, and love selling beautiful, high-quality products.

As a Store Manager in this fantastic retail business, your enthusiastic leadership will inspire an engaged and motivated team. Additionally, you will:

– drive a culture of exceptional, personalised customer service standards
– motivate your team to exceed individual and store targets
– show high attention to detail, maintaining your store’s impeccable visual merchandising standards
– lead by example, being a proud brand ambassador

Suitable candidates will have Store Management experience from similar premium retail fashion environments. You will have very high standards and have the leadership style to drive these standards with your team.

In retu
, the successful candidate will join a supportive retail team that is driven and successful. You will be eligible to ea
great incentives based on KPI performance, ongoing training and development, and the opportunity to grow your career with a successful Australian retailer.

!!! APPLY NOW !!!


Applications will be assessed as they are received.

It is anticipated that initial conversations and interviews

will occur prior to the closing date of this advertisement.




With an impressive portfolio of Clients of Australia’s best-known brands, this fun and fast paced marketing company based in Perth CBD is looking for new talent to assist in the execution of their Direct Marketing campaigns.

You would be independently contracted and responsible for sales and customer service on behalf of these large brands, with a strong focus on developing campaign knowledge and gaining vital industry experience. Build relationships to uncover key criteria to qualify potential opportunities.

Those with a retail background would apply their skills well, as the day to day dealing with customers and delivering exceptional customer service is the core of Direct Marketing. This is a great opportunity to showcase your talent and develop your sales skills.

“Make the changes today that will make the year ahead more successful than ever”


– Ultimate flexibility
– Fun and exciting company culture
– Australia wide travel opportunities available
– Opportunity to network with other successful contractors
– Unlimited ea
ing potential with uncapped commissions and incentives


– Excellent communication skills
– Strong work ethics
– A fun and positive attitude
– Self-motivated and goal orientated
– A strong desire to fast track your career

This is a great chance to work with inspirational industry leaders, who can mentor you whilst encouraging your career development and creativity.

Apply now.

Boutique Manager – Fine Jewellery

Your new company
Are you a highly experienced Luxury Retail Professional and are looking for your next exciting step in your career? I am currently recruiting for a Boutique Manager for a highly recognised Fine Jewellery Boutique, who are nationally renowned for their world class designs and elegant pieces.

Your new role
This prestigious retailer is looking for an enthusiastic and sales driven Boutique Manager to become a part of their Prestigious Flagship Boutique in Melbournes CBD. The successful candidate will be responsible for the sales and monitoring of all products. The ability to ensure that all opportunities are maximised through displaying exquisite customer service to premium, VIP clientele is also required. You will also be accountable for the achievement of your teams daily sales targets and K.P.I benchmarks. The ability to maintain and build upon long, lasting relationships with your clientele is also a key element to the role.

What you’ll need to succeed
To be considered for this role you must have previous strong experience in a similar environment, specifically within the High End, Luxury Product Industry; fine jewellery experience is highly preferred. You must have the ability to demonstrate knowledge of retail sales policies and processes as well as an understanding of how the luxury retail sales floor operates. The ability to build and maintain long-lasting relationships with your current and future clientele is also a key element of experience. Essentially, you must have proven success in up-market sales skills with the capability to achieve and exceed targets. Jewellery and/or diamond experience is essential with a Gemology Certificate highly preferred.

What you’ll get in return
This role is offering a very generous salary package, together with this unique opportunity to work for a highly recognised luxury retailer.

What you need to do now
If you have all of the above qualifications and have a proven background in Senior Retail Luxury Sales then apply now or call Nadia Tribuzio at Hays Retail on …… or email [Apply online].

Group Manager – World of Style by Porter Davis – Ref No.2220600

Are you a Retail Leader with high level strategic and operational skills?

At Porter Davis, we believe that new homes are the foundation for great dreams. We stand to respect, protect and nurture those dreams.

To further enhance our customers experience, we opened our World of Style Design Centre in August 2014. Designed to excite, stimulate and engage, the showroom pays homage to the cool industrial history of the building while bringing World of Style to life in ways that allows our customers to bring it into their homes.

We now have a new and incredibly exciting opportunity for a Group Manager, World of Style Design to plan, execute and manage the growth and strategic direction of the business. Your focus will be on driving successful Operational and Retail outcomes while playing a pivotal role in supporting people, performance and culture.

Key responsibilities of your role will include:

– Developing World Of Style strategy (Operations and Retail)
– Identify and deliver Service Level Agreement management to Porter Davis
– Workforce planning, embedding a unique and uniformed culture and engagement plan within the team Connection and collaboration with broader stakeholders within Porter Davis
– Exploring business opportunities with appropriate feasibility and project plans
– Establishing and driving a high performance service excellence culture ( and continuous improvement plans based on customer experience and feedback)
– Manage procurement processes and all contract management and negotiations

Were looking for a talented and experienced Retail Leader with a minimum of 5yrs+ leading a significant and successful commercial/ retail business.

Key skills & experience required:

– Minimum of 5 years senior retail leadership experience (operational and strategic)
– Business or Marketing Degree (or equivalent) highly desirable
– Centre/Showroom Management background
– Outstanding commercial acumen and insight in the retail space
– Strong Operations background process improvement, first time quality, efficiency
– People, Project & Change Management experience
– Stakeholder engagement and contract negotiation skills
– Ability to develop relationships, with the gravitas to influence and present at all levels of the business and represent the business externally

This is a key leadership position within the Porter Davis business, one which will allow the successful candidate to set the future direction of World of Style. Its a high profile role, linking in to all levels of Senior Management and Executive Leadership.

Why would you want to work anywhere else?

On Call Merchandiser – Inner West – NSW – Ref No.2177613

As a on call casual Merchandiser at CROSSMARK, you will be primarily executing Planograms within grocery retailers. Relief work merchandising a range of products from leading brands, including DVDs, magazines, books, groceries and hardware is also available.

On Call Casual hours

Monday – Friday (3-5 day availability required)

The territory includes but is not limited to: Marrickville and surrounding suburbs


– Execute planograms
– Create Point-of-Sale displays
– Ensure product is stocked and neatly displayed
– Ensure pricing and ticketing is correct
– Report back on the day’s work, uploading photos


– Previous merchandising experience, preferred
– Grocery Retail experience, preferred
– Knowledge of Planograms
– The confidence and ability to communicate and build rapport with people
– A sound knowledge of IT, including the ability to upload photos
– Strong time management skills, positive attitude and a commitment to excellence
– A reliable vehicle & valid drivers license

As a Casual Merchandiser for CROSSMARK, we can offer ongoing training and support, the opportunity to work with global brands, a range of benefits, flexible working hours and endless opportunities for growth!


CROSSMARK has been active in Australia for over 25 years, we are Australias largest retail sales and marketing services provider. We have a national field team of nearly 2500 associates and growing every day, last year we successfully completed nearly 1 million store calls across the country. Please see our website for more details

Interested? If you would like to build your merchandising career with CROSSMARK, please submit your resume by using the apply button below.

Only shortlisted candidates will be contacted by telephone by our Recruitment Team. Wed like to thank all other candidates for their interest and wish you well in your job search.

Sourcing Specialist – International Buying Office – Ref No.JO0000001136_467171455089378

Represent the buying office of a sizeable retailer, boasting a portfolio of over 3,000 stores in 6 countries; this is a genuine career opportunity to join the business locally as a Sourcing Specialist.

As a result of internal growth and promotion, a role has become available. As Sourcing Specialist you will report to the Director of sourcing and your responsibilities will include but not be limited to –

– Plan activities around the sourcing unit on the basis of commercial and development strategies
– Supporting the buying team with negotiation ensuring best price outcome, analysis of market, products, price and sales data to relevant business units
– Reporting and making recommendations on various categories
– Liaise with Vendors and management to ensure relationships are retained and developed
– Perform site checks to ensure that the products compliance and standards are met according to Australian Standards/Cargo Security Programs.
– Coordinate and attend meetings and office visits for vendors and agents both locally and internationally

Ideally you will have;

– Industry experience and ready for your ‘next step’ role
– Available to travel, locally and internationally
– Excellent written and verbal communication skills
– Intermediate MS Office skills
– Understanding of Australian, local and International standards – compliance, safety and packaging
– Degree Qualification in a relevant field is a must

In Return;

– You will join a fantastic team that encourages a cohesive working model
– This Acquisition of World Leader will change the Landscape of this Industry – be part of something big and make your own footprint within the business and secure a career opportunity like no other
– Great opportunity to work alongside Industry experts within the Industry

Delphi Developer – Retail Software Platform – Ref No.2238813

My Client, a rapidly growing technology company with an award winning retail software platform, is seeking an experienced Delphi Developer for their store systems and data communications team.

Required Skills & Experience:

– Delphi (version 6 or more current) in a commercial environment (working with databases)
– SQL (ability to write scripts and stored procedures)
– Object Oriented programming
– Knowledge of ActiveX and OpenSSL would be an advantage, as would experience with multi-threaded applications and knowledge of retail.

Top qualities that are sought after include solid commercial experience and technical skills, but also a real passion for development and for producing high quality software. Examples of great achievements or pieces of work that demonstrate the above would be looked on favorably.

My Client is flexible with regards to salary package and can make exceptions for exceptional people. It really depends on experience, skills and knowledge – retail experience is a huge advantage!

So if you have the Delphi development skills required and would like to join an innovative, technology driven company that is working with a number of multi-brand retail chains that operate in multiple countries then please apply today!

Assistant Store Manager- Parramatta (Womens Fashion) – Ref No.1782397(F)parra2

My client has grown to become one of Australia’s most desirable shopping destinations for its many loyal customers. With numerous high profile celebrity endorsements, it has created an enviable brand presence. Their ranges are described as feminine, beautiful and elegant!

As an Assistant Store Manager within this outstanding retailer, you will proudly “live and breathe” the culture of the business. We are looking for talented, motivated and passionate managers who are committed to leading by example to drive exceptional customer service through effective fashion styling, product knowledge, and delivering brand experience.

Key performance indicators of the role are:

– Leadership- create a working environment that encourages a team culture
– Sales performance- motivate and inspire the store team to achieve the store’s targets
– Customer experience- lead by example to drive a customer first culture, identifying coaching needs and conducting workshops
– Brand standards- ensure the team and store presentation is maintained to the highest of standards
– Expense control- achieve wage targets
– Shrinkage control- conduct stock takes and achieve shrink targets
– OH&S- encourage safe work practices

Successful candidates will have previous retail management experience and proven abilities exceeding KPI’s. This role is not for the faint hearted! You will also have exceptional leadership skills, customer service focus and visual merchandising abilities. Equally important is your personal sense of style and your love of “up to the minute” fashion trends.

If this sounds like you then



Enquiries can be directed to Merryn Hailes