TRIM and Records Service Administrator – Homebush location

TRIM and Records Service Administrator Homebush location

– Immediate start for an estimated 6 month period
– Pay rate up to $56.10 per hour depending on experience
– Assist in system upgrade from TRIM 7.3 to CM9.1

Our NSW State Gove
ment client is in the process of going through a system upgrade from TRIM 7.3 to CM9.1. The ideal person for this role will be proficient in TRIM 7.3 as both a user and administrator and have basic administration and user skills in RM8.

In this role you will be expected to oversee the daily operations of the business unit in terms of workload management whilst delivering CM9.1.

Responsibilities will include but wont be limited to the following

– Assisting the records office in the delivery of daily requests including file retrievals, file creations and tender registrations and back-capture of Venues records
– CM9 troubleshooting and resolving functional issues
– Successfully deliver CM9 user training to general users, super users and administrators
– Creating and maintaining CM9 training aids, such as user help guides
– Removing user access to the old 7.3 help guides
– Develop and maintain system configuration and configuration change documentation
– Maintaining location structures in CM9.1 including updating user access and creating new users

To secure this interesting assignment you will have the following

– Sound judgement and decision-making skills
– High level Microsoft Office Suite skills
– Proven TRIM Training experience
– Strong Records Management experience
– Superior communication skills, both written and verbal
– Experience in TRIM/RM8 administration
– Ability to commence quickly and commit to the duration of the assignment

Contact/Call Centre Customer Service

Kelly Services are a large multinational organisation that has been servicing the employment needs of Australian Companies and candidates for the past 25 years.

We are currently working with a leading Telecommunications solutions provider that is located in PRESTONS, and are currently seeking 2 X Customer Service representatives to join their busy Customer Service Centre ASAP.

To qualify for this role please see below for the necessary requirements


– Deal with incoming customer calls, correspondence and enquiries, including account queries, and the processing of orders and payments. These customers may be external or internal, domestic or commercial.

– Liaise with customers, dealers and suppliers’ contractors, retail outlets as required & Adhere to and communicate to customers and staff alike

– Reconcile cylinder contractors daily delivery sheets and any resulting work on customer accounts

– Take overflow calls from other centres and liaise with other centres regarding customers.


– Demonstrated relevant clerical / secretarial and administrative experience.

– Experience taking 50+ calls per day within a call centre environment

– Previous Customer Service experience – good level of understanding, tolerance and commonsense with people is essential.

– Previous experience in invoice queries, payments, payment plans, invoicing, reconciliation
Accurate data entry

– Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus.

– Sound and relevant computer and keyboard skills (including proficiency in data base entry).
Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.

If this role sounds like you – then click APPLY NOW!
If you require any further information please email [Apply online] – Please note that only SHORTLISTED candidates will be contacted within the next 24-48 hours.

Customer Service Representative

Great opportunity for a recent business gradudate who would like to be responsible for incoming enquiries and orders whilst also supporting the broader operations team.

This highly specialised industry of sailboat hardware requires a personal interest and openness to developing a deep understanding of purchasing and logistics.

Key tasks and responsibilities will include but not be limited to:

– Taking inbound calls and processing varies sized orders.
– Monitoring and actioning two email accounts.
– General reception duties; assisting visitors and transferring calls.
– Data enter customer details, enquiries and orders.
– Creating reports, presentations, taking minutes and arranging functions.
– General Office maintenance duties.

Intermediate experience in MS Office is required for this opportunity. Any experience with Microsoft Dynamics or SharePoint would be highly advantageous.

You may be a recent Graduate or perhaps currently working in a marine focused retailer, what is most important is:

– Your affinity to sailboats hardware and interest for a multilayered customer service role.
– Real go-getter who is keen to tackle anything that comes in front of them
– Excellent multitasking ability.

This global company is invested in your growth and development and is renowned for its success and long-standing team members. If keen to explore please apply right away with a covering letter addressing your experience/interest in sailboats.

For further information please call …… Jacob Green – Consultant

Customer Service Assistant – Warehouse – TEMP

The Client

This leading transport and inte
ational logistics provider offers complete supply chain solutions through a strong global and local network of offices.

The Position

You will be accountable for:

– Resolving and responding to customer queries in a timely manner and investigating stock/delivery discrepancies
– Liaising with inte
al stakeholders and transport companies
– Ensuring deliveries are made within agreed time frames
– Maintaining customer records

The Requirements

To be successful in this role you require:

– Previous experience within a transport, logistics or warehouse environment is essential
– Exceptional communication skills both written and verbal
– Working knowledge of Warehouse Management Systems, TMS or other associated databases will be highly regarded
– Excellent customer service and problem solving skills

On Offer

– Career stability and opportunities
– Weste
Suburbs location
– TEMP to permanent – Start ASAP

For further information regarding this and many more in freight, customs and logistics with frmSTAFF please contact Andrea Hunter on …… or visit our website

customer service advisor

Aurora Energy is a Tasmanian-owned and operated energy retailer that is passionate about making a difference for its customers and the Tasmanian community by delivering practical energy choices and offering customers greater control over their energy use.

To complement the current teams, Aurora Energy has a number of excellent opportunities for outstanding Customer Service Advisors to join the contact centre to gain valuable experience in a fun and supportive environment.

As one of our highly valued Customer Service Advisors, you will be responsible for assisting our customers with a variety of calls and enquiries in a fast paced work environment. These ongoing opportunities may be offered on a variety of terms and hours (full time, part time, flexible) working during a span of hours from 8am to 6pm, Monday to Friday.

With comprehensive in-house training and a great working environment, what are you waiting for?!

To be considered for these positions you will have the following skills and experience:

– A passion for excellent customer service ideally within a call centre environment
– Can-do and supportive attitude with the ability to work effectively in a team environment
– Strong computer skills with the ability to accurately input data into information systems
– Highly effective communications skills with the ability to resolve customer queries and complaints in a professional and timely manner
– Empathy to customer needs with the ability to work under pressure
– Ability to build rapport within both your own team and throughout the organisation

As part of the recruitment process, candidates will need to complete an online survey which will be sent via email after the application has been received.

Key dates for applicants

Applications must be received by Tuesday August 15th 2017.

Candidates must complete the online additional information survey within 48 hours of receipt from Randstad.

Pre-assessment telephone interviews will commence on Wednesday August 9th 2017.

Assessment Centres will be held on Tuesday 22nd and Wednesday 23rd August 2017. To be considered for these roles you must be available to attend a 4 hour centre on one of these dates.

Successful candidates must be able to commence employment on 4th September 2017, subject to a satisfactory National Criminal History Check.

Service Coordinator – Mental Health

A rare opportunity is available to join a successful, respected and reputable organisation based South of the River.

As the Coordinator of three programs, you will bring your experience and expertise dealing with behavioural change specifically within the area of domestic violence and/or abuse. This role will suit someone who possesses excellent knowledge and understandings of the complexity of family and domestic violence, ideally working with perpetrators of family and domestic violence either in individual, group or a community setting.

Working for a high achieving organisation, this role will be an integral part of the service delivery, reporting to the Manager of Intervention Services, you will also have direct reports from the Program facilitators to advocates and volunteers.

Experience needed for the Coordinator:

– Minimum two years’ experience in a Management role. Knowledge and understanding of complex client risk management;
– Experience working with complex individuals in Family and Domestic Violence; Alcohol and Drugs; Mental Health and/or Disability;
– Able to manage crisis and emotional distress in clients;


– Excellent understandings of complexity of family and domestic violence;
– Experience working with perpetrators of family and domestic violence.

The successful coordinator will need:

– Degree qualified; Psychology / Social Work or equivalent;
– Driver’s Licence
– National Police Clearance – within 6 months
– Working with children check card

If you would like further information, please contact Clare Scambler on …… or click apply now and upload a current Resume and detailed cover letter to apply.

Customer Service Administrator

About the company:

Established in 1988, our client is a market leading contract management company located in Pyrmont. Due to rapid growth of the business they are looking for a new Customer Service Administrator to join their exciting team.

About the role:

Reporting to the Team Leader, you will have an amazing opportunity to step into a exciting role with full support and the ability progress your career. You will be responsible for the following:

– Preparing Quotations / Calculations;
– Liaising with all Customer Relationships;
– Assisting with phone / email enquiries;
– Database management via CRM tool;
– Assisting the Customer Service and Sales Team with adhoc duties; and
– Setting up clients in the database.

Skills & experience:

– Ability to quickly grasp the nature of the business;
– Outstanding communication and Customer Service skills;
– Good attention to detail;
– Excellent at time management and prioritizing;
– Ability to work under pressure; and
– Can work towards KPIS

Whats on offer?

With the business growing quickly now is an exciting time to come on board and join this young, dynamic team with benefits such as;

– Lucrative base salary;
– Your birthday off;
– Great culture amongst the team; and
– 457 Sponsorship available for the right candidate

Click on the APPLY button or contact Danni on ……

Danni-Elle Godfrey

T …… / Level 17, 9 Castlereagh Street
Sydney NSW 2000, Australia /

Sales & Service Consultants | Multiple Vacancies

The Company
Our client is a leading insurance brand and one of the largest general insurance groups in Australia and New Zealand.

The Role
As a Sales and Service Consultant your job will be to provide an exceptional customer service experience and maximise sales and retention opportunities by identifying customer needs.


– Provide quality customer service
– Update customer policies as per their requests
– Cross sell and upsell to our customers to better meet their insurance needs
– Ensure availability to manage telephone and other customer enquiries at scheduled times

Required Experience:

– Demonstrated passion for customer service
– Previous insurance and call centre experience would be desirable
– Ability to work collaboratively within a team environment
– Solid organisational and time management skills
– Demonstrate the ability to think outside of the box
– Ability to cross sell and up-sell
– Results driven
– Flexibility and Resilience

Assessment Centre – 28th June 2017

To apply online, please click on the appropriate link below.

Sales and Customer Service Opportunities. No Industry Experience Needed!

Our client is an innovative, young and fun Sales & Marketing Company that prides itself on their ethics, community involvement and supportive culture. The client is on the search for motivated & hard working Customer Service Representatives to join their exciting and fast paced environment.

As an independent contractor you will engage with customers through face to face interactions, giving their clients the opportunity to promote their existing brand and showcase their latest products and/or services. You will display strong commitment to compliance and following procedures with the ability to resolve complex issues whilst providing an exceptional customer experience.

What they look for:

A energetic and vibrant personality
Competitive and Hard working
Great face to face communications skills
Well-presented and professional

If you have a background in Customer Service and a FUN yet focused personality, then you have what it takes to build a prosperous and enjoyable business venture for yourself.

What’s in it for you?

Uncapped Ea
ings: Uncapped commissions and incentives so you get paid what your worth
Education: develop your skills with product and industry training and challenge yourself
Fun: Enjoy working with like minded contractors and a friendly company culture
Travel: Australia wide travel opportunities

Our client is looking for like- minded people who want to push themselves; who are dedicated and self motivated to excel in the sales and marketing industry.

If this sounds like the direction you want to take your career, then we want to hear from you.

Don’t miss out on this fantastic opportunity! Apply today to be considered.

Service Manager (truck/trailer) Heathwood area Qld

Experienced service manager required to manage KPI’S and profit. Senior role, excellent opportunity $90-100k + vehicle (truck/trailer background)

We are recruiting for one of Australia’s leading players in the semi-trailer sector, with a strong history of excellent customer service and solid performance.

Due to growth, they are currently looking to recruit a motivated and results driven service manager to look after the day to day operation of the workshop, manage KPI’S and profitability.

About the role:

– Ensuring the service department is efficient and profitable
– Generating new business and maximising hours sold
– Managing a service team of approx. 20 (including mechanics and admin)
– Strong business focus/KPI management skills
– Service management expertise ideally from the truck/trailer field
– Monitor and analyse workshop performance and efficiencies
– Excellent customer liaison and business development skills
– Focus on safety and quality a priority

About you:

– Proven ability to lead and develop staff
– Experience reading profit and loss statements
– WIP management experience
– Have a sound knowledge of the truck/trailer industry
– Customer centric and a good negotiator
– Somebody with an entrepreneurial attitude is highly regarded
– Trade qualifications or technical background
– Ability to provide high levels of service while keeping an eye on the bottom line

If you are a Service Manager looking for an opportunity to work for a national organisation who regards you as an integral member of the management team, this could be your new role. Please forward your resume today if you are interested in finding out more.

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